Terms & Conditions

Last Updated: August 14, 2026

These Terms & Conditions (“Terms”) govern your access to and use of the ProveoMark website, Directory, learning and certification services, Signals, Proof Engine, ProveoMark@Work, and other services made available by ProveoMark through its websites and digital platforms (collectively, the “Services”).

“ProveoMark,” “we,” “us,” and “our” means ProveoMark LLC, a Wyoming, USA limited liability company, and ProveoMark LLP, an India entity used for payments and invoicing during our initial operating period and for specified training activities, as applicable to the relevant transaction or service.

By accessing or using the Services, creating an account, purchasing a course or certification, submitting information, claiming or managing a Directory listing, or otherwise interacting with the Services, you agree to these Terms. If you do not agree, do not use the Services.

1. Scope and Relationship to Other Agreements

These Terms apply to general use of the ProveoMark website and Services and to individual purchases and participation in ProveoMark programmes, except where a separate written agreement expressly governs the relevant service.

  • Enterprise services, including ProveoMark@Work, may be governed by a Master Services Agreement, Statement of Work, order form, or similar commercial agreement. If there is a conflict, the applicable enterprise agreement controls for the enterprise services covered by it.
  • Technology Partner and Alliance Partner relationships may be governed by a separate partnership agreement, order form, or commercial agreement. These Terms govern general website and platform use unless that agreement expressly provides otherwise.
  • Journey Builder engagements may be governed by a separate Journey Builder Agreement. These Terms govern general use of the website and public ProveoMark services.
  • Specific course, certification, event, or purchase pages may contain additional terms. Those terms form part of your agreement with ProveoMark for that particular service.

2. Eligibility

You must be at least 18 years old to purchase or participate in ProveoMark training and certification services unless a specific enterprise or educational arrangement expressly provides otherwise.

If you use the Services on behalf of a company or other organisation, you represent that you have authority to bind that organisation to the applicable terms.

3. Accounts and Learning Platform Access

Certain Services require access through a third-party learning platform or other service provider. Your course access and account management may therefore be administered through that platform.

  • You are responsible for providing accurate information and keeping your account information current.
  • You are responsible for maintaining the confidentiality of login credentials and for activity conducted through your account.
  • You may not share, sell, transfer, sublicense, or otherwise provide paid course or certification access to another person unless ProveoMark expressly permits it.
  • You must promptly notify ProveoMark if you believe your account has been compromised or used without authorization.
  • ProveoMark may suspend or restrict access where reasonably necessary to protect the Services, enforce these Terms, investigate misuse, or comply with law.

4. Purchases, Payments and Invoicing

Practitioners may purchase ProveoMark training and certifications directly. Businesses may also purchase training, certification programmes, enterprise services, and partnership services.

The price, currency, taxes, payment schedule, and any applicable cancellation or refund terms will be presented at checkout, in an order form, or in the applicable commercial agreement.

Payments may be processed by Stripe or another payment processor designated by ProveoMark. During our initial operating period, invoices and certain payments may be issued or processed by ProveoMark LLP. ProveoMark may transition transactions to ProveoMark LLC when operationally and legally appropriate, while specified training activities may continue to be invoiced by ProveoMark LLP.

You are responsible for providing accurate billing and tax information and for paying applicable taxes, duties, bank charges, or similar amounts unless ProveoMark is legally required to collect them.

5. Course and Training Access

Course descriptions, delivery formats, estimated completion times, instructors, and other programme details are provided on the applicable programme page or purchase materials.

  • Self-paced learning may be completed within the access period specified for the relevant course.
  • ProveoMark may update course content, instructors, learning materials, platform functionality, or delivery methods when reasonably necessary to improve or maintain the programme.
  • Unless expressly stated otherwise, purchasing a course does not transfer ownership of course materials or grant rights to reproduce or redistribute them.
  • Where a course includes a certification assessment, completing the course does not itself guarantee certification. Certification is subject to the applicable assessment requirements.

6. ProveoMark Certifications and Credentials

ProveoMark offers different certification formats, which may include end-to-end learning and certification programmes, quiz-led assessments, sandbox assessments, or other formats described for the relevant certification.

Certification requirements may be developed with Technology Partners or subject matter experts. ProveoMark may use partner expertise, instructor participation, assessment materials, answer standards, sandbox environments, or other vendor-provided inputs when developing or administering a certification.

A certification is awarded only when the applicable requirements are satisfied. ProveoMark may withhold, suspend, revoke, or correct a credential where there is evidence of fraud, impersonation, cheating, material misrepresentation, unauthorised assistance, misuse of assessment materials, or other conduct that undermines the integrity of the credential.

Unless a particular certification states otherwise, a ProveoMark certification is intended to remain valid for three years from the date it is earned. ProveoMark may establish renewal or recertification requirements for particular credentials.

7. Assessments, Resits and Rescheduling

Certification assessments may be conducted online, through a sandbox environment, through a quiz, or through another assessment method described for the certification.

  • Where a certification permits a resit, the resit will be subject to the applicable programme rules and any stated waiting period or fee.
  • If you miss a scheduled assessment or experience a qualifying technical failure, ProveoMark may allow you to reschedule the assessment in accordance with the relevant programme rules.
  • ProveoMark may require reasonable evidence of a technical failure or other circumstance before approving a reschedule where appropriate.
  • Assessment questions, answer keys, sandbox exercises, scoring methods, and other assessment materials are confidential ProveoMark materials unless expressly identified as public.
  • You may not record, copy, distribute, publish, sell, reproduce, or share assessment materials or attempt to circumvent assessment controls.

8. Technology Partner Participation

Technology Partners may participate in the design, instruction, delivery, or assessment of certifications relating to their technology.

Where a Technology Partner participates in a certification, the partner may have subject-matter expertise regarding the technology. ProveoMark may incorporate partner-defined qualified answers, curriculum input, technical requirements, or sandbox requirements into the assessment framework.

The existence of a Technology Partner relationship does not by itself mean that ProveoMark endorses every claim, feature, performance statement, or representation made by that partner.

Where a practitioner opts in to share learner information with a Technology Partner, ProveoMark may share the information described in the applicable programme notice, which may include name, work email, company, job title, and certification completed. ProveoMark does not intend to share detailed assessment answers, sandbox work, failed attempts, or ProveoMark Buddy conversations as part of ordinary opted-in learner intelligence.

9. Directory and Listings

The ProveoMark Directory provides information intended to help Customer Marketing professionals discover technology, services, and professional resources.

Directory information may be sourced from public information, information supplied by a listed organisation, or information updated by an authorised representative.

  • An organisation may claim and manage an eligible listing.
  • Listing status, verification status, membership status, and partnership designation may depend on the organisation’s relationship with ProveoMark.
  • ProveoMark may correct, update, consolidate, remove, or decline listings where reasonably necessary to maintain Directory quality and integrity.
  • ProveoMark may distinguish between publicly sourced information and information supplied or verified by an authorised organisation.
  • Directory inclusion does not necessarily constitute an endorsement, recommendation, ranking, certification, or guarantee of a listed organisation or product unless ProveoMark expressly states otherwise.
  • ProveoMark may eventually introduce ratings, comparisons, rankings, category recognition, or other recommendation mechanisms. Any such programme may be governed by additional standards or terms.

10. Editorial Content and Signals

ProveoMark may publish Stories, Spotlight features, media coverage, announcements, research, surveys, whitepapers, ebooks, guides, and other Signals content.

Editorial coverage and paid commercial activity are treated according to the applicable ProveoMark programme. Technology Partners may purchase surveys, advertising, or other commercial placements where offered. Stories and other editorial features may be subject to eligibility, editorial selection, permissions, and the applicable partner relationship.

A paid placement, sponsorship, partnership, or listing does not guarantee editorial coverage, publication, rankings, positive treatment, or a particular editorial outcome.

11. Intellectual Property

The Services and their content, structure, design, branding, software, certification framework, learning materials, assessment methodology, Proof Engine, Directory architecture, original research, editorial materials, graphics, trademarks, logos, and other materials are owned by or licensed to ProveoMark and are protected by applicable intellectual property laws.

ProveoMark’s intellectual property may be owned or controlled by ProveoMark LLC, ProveoMark LLP, jointly by ProveoMark entities, or by third-party licensors, depending on the asset and applicable ownership arrangements.

Subject to these Terms and any applicable purchase rights, ProveoMark grants you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for their intended purpose.

You may not, without prior written permission:

  • Copy, reproduce, distribute, sell, sublicense, publish, or commercially exploit ProveoMark content or learning materials.
  • Modify, translate, create derivative works from, or reverse engineer ProveoMark software, assessment systems, certification frameworks, or other protected materials.
  • Use ProveoMark trademarks, logos, badges, certification marks, or partner designations in a way that implies an affiliation, endorsement, certification, or status that you do not have.
  • Remove copyright, trademark, attribution, or other proprietary notices.
  • Use automated tools to scrape, harvest, systematically download, or reproduce substantial portions of the Directory or other ProveoMark databases without written permission.

12. Certification Marks and Badges

A ProveoMark certification badge, designation, or credential may be used only by the person or organisation to whom it has been issued and only while the credential is active.

You may not alter a badge, claim a certification you have not earned, represent an expired or revoked certification as current, or use a credential in a manner that misleads others about your relationship with ProveoMark.

13. Acceptable Use

You agree not to:

  • Use the Services for unlawful, fraudulent, abusive, deceptive, or harmful purposes.
  • Interfere with the operation or security of the Services.
  • Attempt to gain unauthorised access to accounts, systems, data, or assessment environments.
  • Upload malicious code, malware, or material intended to disrupt the Services.
  • Scrape, crawl, harvest, or systematically extract data except where expressly permitted.
  • Impersonate another person or organisation or misrepresent your professional qualifications or certification status.
  • Submit content that infringes intellectual property, privacy, publicity, confidentiality, or other rights of another person.
  • Use the Services to build a competing database, certification system, directory, or substantially similar service without ProveoMark’s written permission.

14. User Content and Feedback

You may submit information, comments, suggestions, photographs, biographies, testimonials, professional information, survey responses, or other materials to ProveoMark (“User Content”).

You retain ownership of User Content that you own. By submitting User Content, you grant ProveoMark a non-exclusive, worldwide, royalty-free licence to host, reproduce, display, format, distribute, and use that User Content as reasonably necessary to provide the Services and for the specific editorial, directory, certification, event, or other purpose for which you submitted it, subject to the applicable privacy and consent requirements.

Where you provide feedback about ProveoMark, you grant ProveoMark a worldwide, royalty-free licence to use that feedback to improve, develop, and operate its Services without an obligation to compensate you, provided that ProveoMark does not use confidential information in a manner inconsistent with the applicable agreement or law.

15. Third-Party Services

The Services may integrate with or link to third-party websites, payment processors, learning platforms, credential providers, analytics tools, AI services, social networks, or other services. Third-party services are governed by their own terms and privacy policies.

ProveoMark is not responsible for the availability, security, content, or performance of third-party services that it does not control.

16. Accuracy and Professional Information

ProveoMark aims to provide useful and accurate professional information but does not guarantee that every Directory entry, article, statistic, certification description, vendor statement, research item, or other Content is complete, current, or error-free.

Directory information and editorial content may include information supplied by third parties. You should independently evaluate a technology, service, claim, or recommendation before making a purchasing, employment, operational, or other decision.

17. No Professional or Employment Guarantee

ProveoMark certifications are designed to demonstrate completion of a defined learning or assessment standard. A certification does not guarantee employment, promotion, compensation, customer outcomes, technology performance, professional competence beyond the assessed standard, or any particular business result.

ProveoMark does not guarantee that an employer, Technology Partner, customer, or other third party will recognise a particular certification.

18. Disclaimers

To the maximum extent permitted by applicable law, the services and content are provided on an “As is” and “As available” basis. Proveomark disclaims warranties that the services will be uninterrupted, error-free, secure, complete, or suitable for a particular purpose.

Proveomark does not warrant the accuracy, completeness, timeliness, or reliability of third-party information, directory content, technology vendor claims, external links, or other content supplied by third parties.

Nothing in these terms excludes or limits rights, warranties, remedies, or liability that cannot lawfully be excluded or limited under applicable law.

19. Limitation of Liability

To the maximum extent permitted by applicable law, proveomark and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business, goodwill, data, or expected savings arising from or relating to your use of the services.

To the maximum extent permitted by applicable law, proveomark’s total aggregate liability arising out of or relating to the services or these terms will not exceed the greater of (a) the amount you paid to proveomark for the specific service giving rise to the claim during the twelve months before the event giving rise to the claim or (b) usd $100.

These limitations do not apply to liability that cannot legally be limited or excluded, including where applicable liability for fraud, wilful misconduct, or death or personal injury caused by negligence.

20. Indemnification

To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless ProveoMark and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from claims, liabilities, damages, losses, costs, and reasonable expenses arising from your material breach of these Terms, your unlawful use of the Services, your infringement of another person’s rights, or your User Content.

This section does not require you to indemnify ProveoMark for ProveoMark’s own unlawful conduct or for matters that cannot lawfully be allocated to you.

21. Suspension and Termination

ProveoMark may suspend, restrict, or terminate access to all or part of the Services where reasonably necessary for security, legal compliance, non-payment, misuse, breach of these Terms, assessment integrity, or protection of users and the ProveoMark ecosystem.

You may stop using the Services at any time. Termination does not automatically entitle you to a refund unless a refund is required under applicable law or the applicable purchase terms.

Provisions that by their nature should survive termination will survive, including intellectual property, payment obligations, disclaimers, limitations of liability, indemnification, dispute provisions, and any rights or obligations accrued before termination.

22. Changes to the Services

ProveoMark may modify, suspend, or discontinue features or Services from time to time. We may also update these Terms when our Services, business, or legal obligations change.

If we make material changes to these Terms, we will update the Last Updated date and provide additional notice where required. Your continued use of the Services after the revised Terms become effective constitutes acceptance to the extent permitted by applicable law.

23. Governing Law and Disputes

These Terms are governed by the laws of the State of Wyoming, USA, without regard to conflict-of-law principles, except to the extent mandatory consumer protection or other laws in your jurisdiction apply and cannot be waived.

Subject to mandatory rights available to consumers under applicable law, disputes arising out of or relating to these Terms or the Services will be subject to the jurisdiction of the state and federal courts located in Wyoming.

Nothing in these Terms is intended to prevent a consumer from exercising mandatory rights available under the laws of the jurisdiction in which the consumer resides. ProveoMark may use alternative dispute resolution or other procedures where required by applicable law.

24. International Use and Compliance

ProveoMark serves users in multiple countries. You are responsible for complying with laws applicable to your use of the Services, including laws relating to professional conduct, intellectual property, data protection, export controls, and use of third-party technology.

ProveoMark does not represent that every Service or item of Content is appropriate or available in every jurisdiction.

25. Electronic Communications

By using the Services, you consent to receiving electronic communications from ProveoMark relating to your account, purchases, certifications, assessments, security, transactions, service changes, and other administrative matters. Marketing communications are subject to applicable law and your communication preferences.

26. General

  • Entire agreement: These Terms, together with applicable purchase terms, programme terms, and agreements expressly incorporated by reference, constitute the agreement governing your use of the Services.
  • Severability: If any provision is held invalid or unenforceable, the remaining provisions remain in effect to the extent permitted by law.
  • No waiver: Failure to enforce a provision does not waive the right to enforce it later.
  • Assignment: You may not assign or transfer your rights under these Terms without ProveoMark’s written consent. ProveoMark may assign these Terms in connection with a merger, acquisition, corporate reorganisation, or transfer of substantially all relevant assets.
  • Force majeure: ProveoMark is not responsible for delay or failure caused by events beyond its reasonable control, including outages, natural disasters, war, terrorism, labour disputes, governmental action, internet or infrastructure failures, or failures of third-party providers.
  • Headings: Section headings are for convenience only and do not affect interpretation.

27. Contact Us

Questions about these Terms may be directed to:

ProveoMark Legal Team
legal@proveomark.com

ProveoMark LLC
30 North Gould Street, Ste R
Sheridan, WY 82801-6317
United States